Support & account deletion

Contact support

Email: support@grasshoppergo.com

Support hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific time

For urgent safety concerns, contact local emergency services first, then notify Grasshopper Go support with the booking ID and relevant details.

Booking help

• Late or missing Grasshopper.
• Customer access issue, gate issue, pets, or parking problem.
• Work quality concern, partial completion, or prohibited-work request.
• Payment hold, refund, payout, transfer, chargeback, or receipt question.
• Property damage, injury, harassment, abusive behavior, or off-platform payment solicitation.

Account deletion request

1. Email support@grasshoppergo.com from the email address on your Grasshopper Go account.
2. Use the subject line "Delete my Grasshopper Go account".
3. Include whether you are a customer, Grasshopper, or both.
4. Grasshopper Go will verify the request, review open bookings and required retention records, and complete deletion or de-identification of account data eligible at request time within 30 days.

Deletion review

Grasshopper Go reviews deletion requests for identity verification, open bookings, payment records, disputes, safety reports, tax records, legal obligations, fraud prevention, and audit-log retention. Grasshopper Go will explain any records that must be retained and will remove or de-identify eligible account data, including route/GPS location trails, once required retention checks are complete.

Worker route/GPS trail data is otherwise retained for about 90 days after route sharing ends, then deleted. Uploaded job photos/videos and chat messages follow the limited retention periods described in the Privacy Policy. Grasshopper Go sends a completion confirmation by email after eligible account data has been deleted or de-identified. If retention obligations delay part of the request, the confirmation will describe what remains, why it is retained, and when Grasshopper Go expects to delete or de-identify it.