Delete your account & data

Delete your account in the app

The fastest way is in the Grasshopper Go app on the account you want to delete:

• Customers: open the Account tab → Settings & privacy → Delete account → Delete my account, then confirm.
• Grasshoppers: open the Account tab → Delete account → Delete my account, then confirm.

The app asks you to confirm because deletion is permanent. Once confirmed, deletion begins automatically — you do not need to contact us.

Request deletion by email

If you can’t sign in or would rather we handle it, email support@grasshoppergo.com from the email address on your account with the subject “Delete my account.” We verify the request before acting so no one else can delete your account.

What is deleted, and when

After a deletion request is verified, Grasshopper Go reviews any open bookings and required retention records, then removes or de-identifies the account’s personal data that is eligible for deletion within 30 days. This includes your profile details and the route/GPS location trails associated with your account.

• Route/GPS trails are retained about 90 days after route sharing ends, then deleted.
• Job and completion photos/videos are retained about 90 days after the job is completed or cancelled, then deleted.
• Chat messages are retained about 90 days after the booking ends, then deleted.

If a payment dispute, chargeback, safety report, tax obligation, or legal matter involving a booking is open, the related records are kept until it is resolved and then deleted under our policy. Grasshopper Go may also retain limited records where needed for fraud prevention, payment records, and audit logs.

Confirmation

Grasshopper Go emails a completion confirmation after your eligible account data is deleted or de-identified, and identifies any records that must be retained and why.

Questions: support@grasshoppergo.com